Refund policy

Due to the nature of our fragrance products, we are unable to accept returns or exchanges for change of mind. However, if you receive an incorrect or faulty item, please contact us within 7 days of receiving your order.

To be eligible for a replacement or refund, you must provide proof of purchase and photographic evidence of the issue. Our team will assess the claim and provide further instructions on how to proceed.

Shipping costs for returning faulty or incorrect items will be covered by Luxaroma. If a replacement is not available, a full refund will be issued.

For any shipping or return inquiries, please contact our customer support team at sales@luxaroma.com.